Best Choice Venus is committed to delivering every order safely and efficiently. This policy explains how orders are prepared, shipped, tracked, and delivered.

01

Order processing

Orders are normally prepared and dispatched within 1-2 business days after payment is confirmed. Weekends, public holidays, and made-to-order items may require additional time.

02

Delivery methods and timing

We ship worldwide from Kosovo with DHL Express. After dispatch, delivery normally takes 2-4 business days within Europe and to Turkey, 3-5 business days to the USA and Canada, and 3-8 business days to the rest of the world. The estimate for your country is shown at checkout. Delivery estimates are not guarantees and may be affected by customs, weather, carrier capacity, or an incomplete address.

03

Shipping charges

Delivery within Kosovo is always free, with no minimum order. Delivery to Germany, Austria and Switzerland is also always free. To every other country we provide free DHL Express shipping on orders over €300. Any charge for an order below that amount is shown at checkout before payment.

04

Duties and taxes

Import duties and taxes are included where available. With DHL Express (Duties Paid), your order arrives fully duties-paid, with no surprise customs bill. If a duties-paid service is unavailable for the destination, any applicable amount and responsibility will be shown or communicated before dispatch.

05

Tracking and delivery

Tracking details are sent when the order leaves us. Please provide a complete address and a reachable telephone number. The customer is responsible for reviewing these details before checkout and for responding to carrier delivery requests.

06

Delays, loss, or damage

If tracking does not update, a parcel appears lost, or the package arrives damaged, contact [email protected] promptly with your order number and photographs where relevant. We will work with the carrier and explain the available resolution.