Best Choice Venus
Returns & Exchanges
Last updated: 21 July 2026
We want every pair to feel right for the occasion. Eligible items may be returned or exchanged when the conditions below are met.
01
Return window
Contact us within 14 days of delivery to request a return or exchange. Requests made after this period may be declined.
02
Item condition
Items must be unworn, unused, unaltered, and returned with their original packaging and accessories. Please try footwear on a clean, soft surface. Products with wear, marks, odour, damaged soles, or missing packaging cannot be accepted.
03
Starting a return
Email [email protected] with your order number, the item, and the reason for the request. Do not send a parcel before receiving return instructions and the correct return address.
04
Exchanges
Size or product exchanges depend on availability. If the requested replacement is unavailable, we will offer another suitable option or process an eligible refund after the returned item is inspected.
05
Return shipping and customs
Unless an item is defective or we sent the wrong product, return shipping and any return customs charges are the customer's responsibility. Use a tracked service and retain the receipt until the return is completed.
US
Returns from the USA
The same 14-day rules apply to orders delivered in the United States. In short:
- Contact us first. Email us within 14 days of delivery with your order number. Wait for our return address before you send anything.
- You pay the return shipping. Return shipping from the USA, and any customs charges on the return, are paid by you, unless the item is defective or we sent the wrong item. In that case we cover it.
- Use a tracked service (for example USPS, UPS, FedEx or DHL) and keep the receipt until your return is complete.
- Refunds are made in euros to your original card after we inspect the item. Your bank converts the amount to US dollars, so the dollar figure can differ slightly from what you paid because exchange rates change.
- Original shipping and import duties are not refunded, unless the return is our mistake.
Not sure about your size? Check the size guide before you order. It lists every heel height.
06
Refunds
Approved refunds are issued to the original payment method after inspection. Bank and payment-provider processing times vary. Original delivery charges and customs costs are not refundable unless required by law or the return resulted from our error.
07
Sale, personalised, and defective items
Personalised, altered, final-sale, and hygiene-sensitive items may not be returnable unless faulty. If an item arrives damaged, defective, or incorrect, contact us promptly with clear photographs so we can resolve it.
