Terms & Conditions

1. Company Information

Best Choice Venus is a fashion retail brand operating from the Republic of Kosovo.

Brand Name:

Best Choice Venus

Registered Location:

Ferizaj, Kosovo

Telephone:

+383 48 552 888

Fiscal Number:

810200395

VAT Certificate Number:

810200395

Customer Support:

[email protected]

These Terms regulate the legal relationship between Best Choice Venus and any individual or entity purchasing products through our website or retail store.

2. Product Availability

2.1 Products displayed on the Best Choice Venus website are offered subject to availability.

2.2 While we strive to ensure that all product information, descriptions, and images are accurate, certain items may become temporarily unavailable due to demand or supplier restocking processes.

2.3 Best Choice Venus reserves the right to modify, discontinue, or update products at any time without prior notice.

2.4 Occasionally, certain items may be offered on a pre-order basis, in which case delivery timelines may differ from standard orders.

3. Pricing and Taxes

3.1 All prices displayed on the Best Choice Venus website are determined by the brand and reflect the retail value of the product.

3.2 Pricing structures may incorporate operational costs such as logistics, shipping preparation, and applicable taxes within Kosovo.

3.3 For international orders, customers may be subject to additional customs duties, import taxes, or local regulations imposed by their country of residence. These charges are determined by local authorities and remain the responsibility of the customer.

3.4 Best Choice Venus makes every effort to ensure accurate pricing, however the company reserves the right to correct any pricing errors that may occur.

4. Payments

4.1 Best Choice Venus accepts the following secure payment methods:

• Credit and debit cards
• Bank transfer
• Apple Pay and compatible digital payment services
• Cash payments in authorized retail locations

4.2 Orders are processed once payment has been successfully received and confirmed.

4.3 For products offered under pre-order conditions, full payment may be required at the time of purchase in order to secure the order.

4.4 Best Choice Venus reserves the right to refuse or cancel any order at its discretion in cases including but not limited to suspected fraud, misuse of payment systems, or violation of these Terms and Conditions.

5. Shipping and Delivery

5.1 Orders placed through Best Choice Venus are dispatched from Kosovo.

5.2 Customers may select between the following shipping options at checkout:

Standard Shipping
Estimated delivery timeframe: 7–14 business days

Express Shipping (DHL)
Estimated delivery timeframe: 1–3 business days

5.3 Delivery timelines are estimates and may vary depending on destination, customs procedures, and courier operations.

5.4 Best Choice Venus is not responsible for delays caused by:

• courier service interruptions
• customs processing
• external logistical circumstances beyond our control

5.5 Customers are responsible for providing accurate delivery information. Best Choice Venus cannot be held liable for delivery issues resulting from incorrect or incomplete shipping details provided at checkout.

6. Returns and Refunds

6.1 Best Choice Venus accepts returns provided that the item:

• remains unworn and unused
• is returned in its original condition
• includes original packaging and protective materials

6.2 Return requests must be submitted within 7 days from the shipment date.

6.3 Returned items remain the responsibility of the customer until they are received by Best Choice Venus.

6.4 Customers are responsible for return shipping costs as well as any customs duties required to return the product to Kosovo.

7. Damage or Delivery Claims

7.1 If an item arrives damaged or defective, the issue must be reported on the day of delivery.

7.2 Claims submitted after this period may not be eligible for review.

8. Intellectual Property

8.1 All content published by Best Choice Venus, including but not limited to:

• product images
• videos
• design materials
• branding assets
• website content
• logos and visual identity

is the exclusive intellectual property of Best Choice Venus and is protected under applicable intellectual property laws.

8.2 Unauthorized use, reproduction, distribution, or modification of this content is strictly prohibited.

9. Content Ownership

9.1 Therefore, the official content of Best Choice Venus is solely owned and used only by Best Choice Venus platforms including:

• Website
• Instagram
• Facebook
• TikTok

9.2 Such content cannot be used by any other parties.

9.3 The only exception would be Best Choice Venus official representatives or authorized partners operating under the Best Choice Venus brand.

9.4 If such content is used without Best Choice Venus consent, it will be handled lawfully in accordance with applicable intellectual property laws.

10. Governing Law

10.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kosovo.

10.2 Any disputes arising from the use of the Best Choice Venus website or purchases made through the brand shall fall under the jurisdiction of the competent courts of Kosovo.