Help

FAQs

Quick answers for ordering, shipping, sizing, and product care.

Orders

Can I change my order after placing it?

Contact us as quickly as possible with your order number. If production or dispatch has not started, we will help adjust the order.

Where can I see my order status?

Use the order tracking page with your order number and billing email, or sign in to your account.

Do you ship internationally?

Available delivery options and costs are shown during checkout based on the destination address.

How are delivery costs calculated?

Shipping is calculated at checkout before payment is placed.

How do I choose the right size?

Use the size guide and compare your foot length to the EU size tables. If you are between sizes, contact us before ordering.

Are bridal sizes different?

Some bridal lasts vary by toe shape and heel height. Use the bridal tables in the size guide for the closest fit.

How should I care for leather shoes?

Keep leather dry, store pairs away from direct sunlight, and use suitable leather care products for the finish.